service blueprints

In this 8020Info Water Cooler we look at the challenge of managing the pace of change at your organization, ways to map customer experience and service blueprints, improving how you post jobs, the value of being direct, and a model for strategic action — the OODA Loop. Enjoy!

The Pace of Change
Hold Back on Advice and Ask Questions
Subtlety Can Be Overrated
Why You Lack Job Applicants
The Model: OODA Loops
Mapping Client Experiences