superstars

In this 8020Info Water Cooler we rethink work schedules, customer service molehills, leadership responsibilities, really listening, developing others, and coaching when behaviours are bad. Enjoy!

Rethinking Work Schedules
How to Become a Great Leader
Beware of Customer Service Molehills
Should you Leave Your Superstars Alone?
The List: Coaching Questions for Bad Behaviour
Leadership That Really Listens
Reading: Governance as Leadership | HBR Family Business Handbook